Lost Property / Missing Bags / Items Left Onboard
If you have lost property or missing baggage or has been damaged during your flight, please select your Airline you flew with below for more information and contact details.
Qantaslink
Your bags / luggage was not available or damaged on arrival:
- Go to the Qantaslink Check-In counter and report to the local representative, North West Aviation Services.
- Lodge a report online via the Qantas self serve portal.
You will need your flight details and your baggage tag numbers handy.
Lost property or items left onboard the aircraft:
To find out more visit ► Qantas Baggage Services
Nexus Airlines
Your bags / luggage was not available or damaged on arrival:
You will need your flight details and your baggage tag numbers handy.
Lost property or items left onboard the aircraft:
To find out more visit ► Nexus Lost Property
Virgin Australia
Your bags / luggage was not available or damaged on arrival:
You will need your flight details and your baggage tag numbers handy.
Lost property or items left onboard the aircraft:
- Go to the Virgin Australia Check-In counter and report to the local representative, North West Aviation Services.
- Contact Virgin Australia Baggage Contact Centre on 1300 170 911
To find out more visit ► Virgin Delayed and Damaged Baggage
Skippers Aviation
Your bags / luggage was not available or damaged on arrival:
You will need your flight details and your baggage tag numbers handy.
Lost property or items left onboard the aircraft:
Alliance Airlines
Your bags / luggage was not available or damaged on arrival:
- Go to the Check-In counter and report to the local representative, North West Aviation Services.
- Contact Alliance Airlines on email flights@allianceairlines.com.au
You will need your flight details and your baggage tag numbers handy.
Lost property or items left onboard the aircraft:
- Go to the Check-In counter and report to the local representative, North West Aviation Services.
- Contact Alliance Airlines on email flights@allianceairlines.com.au
Ground Service Agents
North West Aviation Services (NWAS) are the Ground Service Agents for Qantaslink, Nexus, Virgin, Skippers and Alliance for all Geraldton flights.
Please contact their Geraldton Office on phone: 08 9923 3745 or email: getairport@nwas.net.au
Office hours are subject to flight times.
The Geraldton Airport has made an effort for the above information to be correct and a helpful guide, but information and processes can change without notice. Please contact your Airline if any of the information above is incorrect. ► Contacts