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Missing Bags / Items Left On Board

If your checked baggage has not arrived at Geraldton Airport, or has been damaged during your flight, please select your Airline you flew with below for more information.

Qantaslink

Your bags / luggage was not available or damaged on arrival:

  • Go to the Qantaslink Check-In counter and report to the local representative, North West Aviation Services.
  • Lodge a report online via the Qantas self serve portal.

    You will need your flight details and your baggage tag numbers handy.

      Items left on board the aircraft:

      To find out more visit ► Qantas Baggage Services

      Nexus Airlines

      Your bags / luggage was not available or damaged on arrival:

        You will need your flight details and your baggage tag numbers handy.

        Items left on board the aircraft:

          To find out more visit ► Nexus Lost Property

          Virgin Australia

          Your bags / luggage was not available or damaged on arrival:

            You will need your flight details and your baggage tag numbers handy.

            Items left on board the aircraft:

            • Go to the Virgin Australia Check-In counter and report to the local representative, North West Aviation Services.
            • Contact Virgin Australia Baggage Contact Centre on 1300 170 911

              To find out more visit ► Virgin Delayed and Damaged Baggage

              Skippers Aviation

              Your bags / luggage was not available or damaged on arrival:

                You will need your flight details and your baggage tag numbers handy.

                Items left on board the aircraft:

                  Alliance Airlines

                  Your bags / luggage was not available or damaged on arrival:

                  • Go to the Check-In counter and report to the local representative, North West Aviation Services.
                  • Contact Alliance Airlines on email flights@allianceairlines.com.au

                    You will need your flight details and your baggage tag numbers handy.

                    Items left on board the aircraft:

                    • Go to the Check-In counter and report to the local representative, North West Aviation Services.
                    • Contact Alliance Airlines on email flights@allianceairlines.com.au

                    Ground Service Agents

                    North West Aviation Services (NWAS) are the Ground Service Agents for Qantaslink, Nexus, Virgin, Skippers and Alliance for all Geraldton flights. 

                    Please contact their Geraldton Office on phone: 08 9923 3745 or email: getairport@nwas.net.au 

                    Office hours are subject to flight times.

                    The Geraldton Airport has made an effort for the above information to be correct and a helpful guide, but information and processes can change without notice. Please contact your Airline if any of the information above is incorrect. ► Contacts